Refund Policy

Findur.customer is manually researched and prepared during the MVP phase, so refunds are handled based on whether work has started or been delivered.

Refunds We May Approve

If we cannot deliver your first lead batch after receiving a complete intake form.
If payment was made by mistake and work has not started.
If PayPal marks the transaction as invalid, reversed, or disputed before delivery.

After the first researched lead batch has been delivered.
If the customer submitted unclear or incomplete criteria and did not respond to clarification requests.
If the customer requests work outside the stated service scope.

If the first batch misses the agreed ICP direction, we may provide a corrected replacement batch instead of a refund.